Issue:
How do I submit a Managed Fusion promotion request from Staging to Production?
Environment:
Managed Fusion Production environments, post go-live.
Resolution:
Pre-Promotion Steps:
- Implement and test changes in your Development environment
- Promote the tested changes to your Staging environment
- Confirm the tested changes in your Staging environment are stable and complete
Ticket Submission Steps:
Note: Promotion requests are typically fulfilled within 3 business days, assuming all of the required information (see below) has been included in the ticket description.
Note: Everything in Staging will be promoted to Production at the time of request unless specifically indicated as a partial promotion in the ticket description.
- Once the pre-promotion steps have been completed, visit the Lucidworks Support Portal and select Submit a request:
- Select the Managed Services Promotion Request form from the list, and fill out the subject and description fields per the template below:
- Ticket Template:
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Ticket Subject: Promotion Request - [High level summary] (e.g. Promotion Request - Add new datasource)
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- Ticket Template:
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Ticket Description:
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Description:
- Nature of the change completed in lower environments:
- If multiple apps, which app(s) does the change apply to?:
- What part of the system is impacted?: (i.e. specific datasources/index vs query pipeline, files, rules, or profiles)
- Testing:
- Has this been tested in all lower environments?
- How was the new feature tested and validated? (e.g. set of queries this change was tested with, or set of fields that populated as expected)
- Is the Staging/Pre-prod environment in sync with Production for the area of the system being changed?
- Validation:
- Is this a partial promotion? (e.g. making a change just to a stage rather than entire pipeline)
- How should the Managed Services Team validate the change after promotion? (e.g. set of queries this change was tested with, or set of fields that populated as expected)
- Performance:
- Does this change impact performance? Was any load testing done? (e.g. substantial increase in the index with adding a new collection or introducing wildcards)
- Special Considerations:
- A request to clear a collection without an outage may require scheduling the delete for off-hours /weekends depending on how long it would take to repopulate the collection
- If there is a special request to do promotion “off-hours”, please specify the window of time that is considered off-hours
- If environments (Staging and Production) are out of sync, the Managed Services Team will need confirmation for the promotion since we cannot be sure that the change was properly tested
- On rare occasions, the promotion may cause issues in the environment that will need troubleshooting and time to resolve
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Promotion Steps:
- Lucidworks Managed Services Team promotes outlined changes from Staging to Production
- Managed Services Team notifies customer that changes are live in Production
- Customer confirms and Managed Services Team closes ticket
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