How do I access a file sent to me from the Lucidworks support team?

Issue:

How can I retrieve/access a file though the Lucidworks team has sent to me in my support ticket? 

Environment:

Zendesk and Send Safely

Resolution:

When a Lucidworks team member sends you a secure file link, you will be required to enter your email address associated with your support account to retrieve the file:

It will send you a verification code by email, titled "Lucidworks Secure Data Transfer System" and coming from the address no-reply@sendsafely.com. Please check your spam or send a new code through the link if you have trouble accessing it, the code is only good for 10 minutes.