How to submit a request for upgrade validation

Issue:

If an issue is encountered during upgrade validation, how do I notify Lucidworks?

Environment:

Any upgrade environment for Managed Fusion (Development, Staging, Production, etc.).

Resolution:

Ticket Submission Steps:

• Please create a S3 ticket in the Lucidworks Support Portal using the following template:
  • Ticket Template:
    • Ticket Subject: Upgrade Validation - [High level summary] (e.g. Upgrade Validation - Issue with datasource)
    • Ticket Description:
      • Description:
        1. In which upgrade environment(s) is the issue observed? (Development, Staging, Production, etc.)
        2. The lucidworks.cloud URL of the environment(s) where the issue is observed
        3. Specify connector or job failing - index pipeline affected if known
        4. Specify exact fields and document ID if missing fields or missing content
        5. Confirm that the issue only exist in upgrade environment and is working fine in existing environment
           • If this issue also exists in the existing environment, please specify why this should be prioritized now (as opposed to after the cutover to the upgrade environment)
        6. Are you doing anything different from what is typically done in the existing environment?

        7. If seeing a query issue, provide the query, query profile for reproduction (if you know the pipeline, please specify)

           • If using the query workbench, please specify pipeline and collection

        8. Is the issue reproducible?

           • If yes, describe the steps taken to reproduce the issue

        9. Provide error/screenshots/output where we can see the issue

        10. Provide timestamp of the issue (including time zone) so we can target the correct log entries