Issue
How can additional users within my organization get access to the Lucidworks Support Portal?
Environment
Support Portal (support.lucidworks.com)
Resolution
Option 1: Submit a Support Ticket
Submit a Severity 4 (S4) Support Request for Support Portal access for the user(s). Include the following information for each new user:
First and last name
Business email address
Business role
Option 2: Contact Your Client Success Representative
You may also request access by contacting your Client Success Representative and providing the required information listed above.
Your Client Success Representative will coordinate with the Lucidworks Support team to create the user account.
Once the request is received, the Lucidworks Support team will create the account and the user will receive an email with instructions for accessing the Support Portal.
Note: After the account is created, the user will receive an email titled “Activate account for Lucidworks” from support@lucidworks.com (or support@lucidworkssupport.zendesk.com). If the email is not received within a few minutes, check your spam or junk folder.